client charter

delta soil solutions - clean soil, clear records, 100% compliant.

where delta values intersect client values

Experience tells us that the best relationships are formed when both parties feel the understanding is equitable - a Win-Win.

delta soil solutions commits to

1. Comprehensive Assessment and Planning

• Conduct thorough site assessments to identify contamination hotspots.
• Develop detailed decontamination plans tailored to the specific site conditions.

2. SI WM3 ID/Waste Classification

• Provide accurate waste classification in accordance with SI WM3 guidelines.
• Ensure all hazardous and non-hazardous waste is correctly identified and managed.

3. Rapid Test Results

• Utilise state-of-the-art testing methods to deliver rapid and reliable soil and water test results.
• Share test results promptly with [Client] to facilitate timely decision-making.

4. Delineate Hot Spots

• Precisely map and delineate contamination hotspots to focus remediation efforts effectively.
• Provide detailed reports and visual aids to support [Client]'s understanding of site conditions.

5. Asbestos Soil Management

• Implement rigorous asbestos management protocols to safely handle and remediate asbestos-contaminated soil.
• Ensure all asbestos removal activities comply with relevant health and safety regulations.

6. Off-Site Soil Removal (Muckaway)

• Coordinate the safe and efficient removal of contaminated soil from the site.
• Ensure all transported soil is tracked and disposed of at licensed facilities.

7. On-Site Treatments

• Deploy appropriate on-site soil and water treatment technologies to mitigate contamination.
• Monitor treatment progress and adjust strategies as needed to achieve remediation goals.

8. Audit and Documentation

• Offer clients the option to request a full audit of all materials that have left the site within a reasonable timeframe.
• Maintain comprehensive records of hazardous and non-hazardous material movements.

9. Sustainable Practices

• Commit to sustainable decontamination practices that minimise environmental impact.
• Continuously seek innovative solutions to enhance sustainability in all operations.

delta clients commit to

1. Access and Support

• Provide Delta Soil Solutions with unrestricted access to the project site and relevant site data.
• Facilitate cooperation among all stakeholders to ensure smooth project execution.

2. Timely Approvals

• Review and approve Delta Soil Solution's decontamination plans, test results, and reports in a timely manner.
• Ensure prompt decision-making to avoid project delays.

3. Compliance with Regulations

• Ensure all project activities comply with local, regional, and national environmental regulations.
• Support Delta Soil Solutions in adhering to all regulatory requirements.

4. Health and Safety

• Prioritise the health and safety of all personnel involved in the decontamination project.
• Implement and enforce robust health and safety protocols on-site.

5. Communication and Collaboration

• Maintain open and transparent communication with Delta Soil Solutions throughout the project.
• Participate in regular progress meetings and provide constructive feedback.

6. Resource Provision

• Allocate necessary resources, including personnel and equipment, to support decontamination efforts.
• Ensure timely provision of any additional resources requested by Delta Soil Solutions.

7. Financial Commitments

• Honor all financial agreements related to the decontamination project.
• Ensure timely payment for services rendered by Delta Soil Solutions.

Mutual Agreements:

Conflict Resolution

• Establish a clear process for resolving any disputes that may arise during the project.
• Commit to addressing conflicts promptly and amicably.

Confidentiality

• Protect the confidentiality of all proprietary information shared between Delta Soil Solutions and [Client].
• Use such information solely for the purpose of the decontamination project.

Continuous Improvement

• Strive for continuous improvement in all aspects of the decontamination project.
• Encourage innovation and the adoption of best practices to achieve superior outcomes.